Privacy
Policy

Last updated: TODO_EFFECTIVE_DATE  ·  Data controller: TODO_LEGAL_ENTITY_NAME

1. Who we are

BBQ Lord (“we”, “us”) is operated by TODO_LEGAL_ENTITY_NAME, registered at TODO_REGISTERED_ADDRESS. We are responsible for the personal information described in this policy. This policy applies to this website, our ordering channels and our enquiry forms.

2. Information we collect

We collect only what we need to take an order, answer a question and run the business.

• Order and contact details — name, phone number, email address, delivery address and any notes you add to an order.
• Enquiry details — the information you type into our catering or contact forms, including event dates and headcount.
• Payment information — handled by our payment provider, TODO_PAYMENT_PROCESSOR. We do not store full card numbers.
• Technical information — IP address, device and browser type, and pages visited, collected through analytics cookies.
• Marketing preferences — whether you have asked to hear from us, and how.

3. How we use your information

• To prepare, fulfil and deliver your order, and to contact you about it.
• To respond to catering and general enquiries.
• To take payment and keep accurate financial records.
• To improve the site, the menu and our service.
• To send marketing messages where you have agreed to receive them.
• To meet our legal, tax and food-safety obligations.

We do not sell your personal information.

4. Legal basis for processing

Depending on the applicable law in TODO_JURISDICTION, we rely on: performance of a contract (to fulfil your order), legitimate interests (to run and improve the business), consent (for marketing and non-essential cookies), and legal obligation (for records we are required to keep).

5. Sharing your information

We share information only with parties who help us operate:

• Our ordering and delivery platform: TODO_ORDERING_PLATFORM
• Our payment processor: TODO_PAYMENT_PROCESSOR
• Delivery riders or couriers fulfilling your order
• Analytics and marketing providers: TODO_ANALYTICS_PROVIDERS
• Professional advisers, and authorities where the law requires it

Where information is transferred outside TODO_JURISDICTION, we take steps to ensure it remains protected.

6. Cookies and analytics

We use essential cookies to make the site work, and analytics cookies to understand how it is used. You can refuse non-essential cookies through the banner or your browser settings; the site will still function. Providers currently configured: TODO_GA4_ID, TODO_META_PIXEL_ID.

7. How long we keep it

Order records are kept for TODO_RETENTION_PERIOD to meet accounting and tax requirements. Enquiry correspondence is kept for TODO_RETENTION_PERIOD. Marketing preferences are kept until you withdraw them.

8. Your rights

Subject to local law, you may ask us to: give you a copy of your information; correct it; delete it; restrict or object to how we use it; transfer it to another provider; or withdraw consent to marketing at any time. To exercise any of these, contact us using the details in section 12. You may also complain to the relevant regulator, TODO_SUPERVISORY_AUTHORITY.

9. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections and restricted staff access. No system is perfectly secure, and we cannot guarantee absolute security of information sent over the internet.

10. Children

This site is not directed at children under TODO_AGE_THRESHOLD, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.

11. Changes to this policy

We may update this policy as the business or the law changes. The date at the top always shows the current version, and material changes will be highlighted on this page.

12. Contact us

Questions about privacy, or a request about your information:

Email

Phone

Post

TODO_REGISTERED_ADDRESS